General Questions
Q: What is I Ching Online?
A: I Ching Online is a digital platform combining traditional I Ching wisdom with modern technology. We offer free daily readings, premium services, and professional consultations with I Ching masters.
Q: How accurate are the readings?
A: I Ching readings provide guidance based on traditional wisdom and your specific situation. The accuracy depends on your focus and clarity when asking questions. Our masters provide professional interpretations to help you understand the guidance better.
Reading Services
Q: How many free readings do I get?
A: Each user receives one free reading per day. The count resets at midnight UTC.
Q: What’s the difference between free and premium readings?
A: Free readings include:
– One daily reading
– Basic interpretation
– General guidance
Premium readings include:
– Three-coin traditional method
– Complete privacy
– Detailed interpretation
– No data storage
– One-time payment
Q: How do I purchase I Ching Online Points?
A: Points can be purchased through:
– Credit/Debit cards
– PayPal
– Cryptocurrency
– Apple Pay
– Google Pay
Prices start from $9.99 for 10 points.
Privacy & Security
Q: How is my privacy protected?
A: We take privacy seriously:
– Premium readings have zero data retention
– No personal information stored
– End-to-end encryption
– Secure payment processing
– Anonymous sessions available
Q: Are my readings kept private?
A: Free readings are public by default. Premium and consultation services are completely private with no data storage.
Professional Consultation
Q: How do I book a consultation with a master?
A: You can book through:
– Online booking system
– Email: [email protected]
– WhatsApp/WeChat
Choose your preferred time slot and master.
Q: What are the consultation fees?
A: Our consultation services:
– 30 minutes: $99
– 60 minutes: $179
– 90 minutes: $259
Written reports and emergency consultations available at additional cost.
Technical Questions
Q: Which devices can I use?
A: Our platform works on:
– All modern browsers
– Mobile devices
– Tablets
– Desktop computers
Q: What if I experience technical issues?
A: Contact technical support:
– Email: [email protected]
– 24/7 chat support
– Help center access
Payment & Refunds
Q: What payment methods do you accept?
A: We accept:
– Major credit cards
– PayPal
– Cryptocurrency
– Apple Pay
– Google Pay
– Regional payment methods
Q: What is your refund policy?
A: We offer:
– 30-day money-back guarantee for subscriptions
– 24-hour cancellation refund for consultations
– No refunds on used points or completed readings
Account Management
Q: How do I create an account?
A: Simply:
1. Visit our website
2. Click “Sign Up”
3. Enter basic information
4. Verify email
5. Start using services
Q: Can I delete my account?
A: Yes, you can delete your account and all associated data through your account settings or by contacting support.
Service Availability
Q: Is the service available worldwide?
A: Yes, our service is available globally with:
– Multiple language support
– International payment options
– Time zone accommodation
– Regional support
Q: When are masters available for consultation?
A: Masters are available:
– Monday-Friday: 9 AM – 9 PM EST
– Saturday: 10 AM – 6 PM EST
– Emergency consultations: 24/7
Points System
Q: Do points expire?
A: No, I Ching Online Points never expire once purchased.
Q: Can I transfer points?
A: Currently, points are non-transferable and linked to individual accounts.
Support
Q: How can I get help?
A: Contact us through:
– Email: [email protected]
– Live chat
– Help center
– FAQ section
– Community forum
Q: What are your response times?
A: We aim to respond:
– General inquiries: 24 hours
– Technical issues: 12 hours
– Premium support: 4 hours
– Emergency: ASAP